Frequently Asked Questions
Everything you need to know about your Fly London experience
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be in their original, unworn condition with all tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
How do I care for my Fly London leather footwear?
To maintain the quality of your leather shoes, we recommend cleaning them with a damp cloth and applying a high-quality leather conditioner every few months to prevent cracking and maintain suppleness.
Are your products true to size?
Most of our footwear follows standard European sizing. If you are between sizes, we generally recommend sizing up for boots and sizing down for open-toe sandals. Please refer to our detailed size guide for measurements.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.